Refunds Policy

Last Updated: July 23, 2024

1. Introduction

At Booky.biz, operated by Klarr Agency Corp., we strive to provide high-quality digital products and services. We understand that there may be instances where a refund is warranted. This Refunds Policy outlines the process, conditions, and timeframes for refunds related to our digital products.

2. Digital Product Nature

Please note that Booky.biz offers digital products. Due to the nature of digital goods, we do not provide traditional "returns" as the product cannot be physically returned. Instead, we offer refunds under certain conditions as outlined in this Policy.

3. Refund Eligibility

3.1 Timeframe: Customers may request a refund within 14 days of the purchase date.

3.2 Conditions for Refund:

- The product has not been fully downloaded or accessed.

- The product does not perform as described on our website.

- Technical issues prevent the customer from accessing or using the product, and our support team is unable to resolve these issues.

3.3 Ineligibility for Refund:

- More than 14 days have passed since the purchase date.

- The product has been fully downloaded, accessed, or used extensively.

- The customer has violated our Terms of Service.

4. Refund Process

4.1 Initiating a Refund: To request a refund, customers should:

- Email our customer support at info@klarr.ca with the subject line "Refund Request."

- Provide their order number and the email address used for the purchase.

- Explain the reason for the refund request.

4.2 Processing Time: We aim to process all refund requests within five (5) business days of receiving the request.

4.3 Refund Method: Refunds will be issued using the original payment method. If this is impossible, we will work with the customer to find an alternative method.

5. Partial Refunds

In some cases, we may offer partial refunds:

- If only part of a bundled product is unsatisfactory.

- If the issue can be resolved with additional support or minor adjustments.

6. Cancellation of Recurring Subscriptions

6.1 Cancellation Process: Customers can cancel recurring subscriptions anytime through their account settings or by contacting our customer support.

6.2 Refunds for Subscriptions: We do not provide refunds for partial months of service. Cancellation will take effect at the end of the current billing cycle.

7. Exceptions

We reserve the right to make exceptions to this Policy at our discretion. Any exceptions will be handled on a case-by-case basis and do not constitute a waiver of this Policy for future transactions.

8. No Restocking Fees

As we deal with digital products, no restocking fees are associated with our refunds.

9. Customer Support

For any questions or issues related to refunds, please contact our customer support:

Email: info@klarr.ca

Address: Klarr Agency Corp., 1692, Rue Principale, Saint-Gilles, Québec, Canada

We aim to respond to all inquiries within two (2) business days.

10. Changes to This Policy

We reserve the right to modify this Refunds Policy at any time. Changes will be effective immediately upon posting to our website. We encourage customers to review this Policy periodically.